Refund policy

At The Belliss, we aim to ensure your satisfaction with every purchase. However, due to the nature of our products and the customization involved, we have specific policies regarding returns and exchanges. Please carefully review the following policy before making a purchase.

1. Eligibility for Returns

1.1 Timeframe for Returns:

We accept returns or exchanges only in limited circumstances. Due to the custom printing and production of our products, once a bottle is printed and the product is produced, we are unable to offer refunds.

1.2 Condition of Items

To be eligible for consideration for a return or exchange (where applicable), the item must be unused, unopened, and in its original packaging. Products that have been used, opened, tampered with, or customized (such as personalized bottles) are not eligible for return.

1.3 Non-Returnable Items

The following items are non-returnable:

- Customized products (including personalized bottles)

- Gift cards

- Products marked as final sale

- Products received as part of a promotional offer

- Free gifts

2. How to Initiate a Return

2.1 Return Process

If you believe your situation qualifies for a return or exchange, please contact our customer service team at 2749 Seymour Ave, Bronx New York 10469, United States with your order number and a brief explanation of your reason for the request. We will review your request and, if applicable, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

2.2 Return Shipping Costs

You will be responsible for paying the shipping costs for returning your item, unless the return is due to an error on our part (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

2.3 Return Address

All returns should be sent to the following address:

2749 Seymour Ave, Bronx New York 10469, United States

Please include your RMA number and original receipt or proof of purchase in the return package.

3. Damaged or Incorrect Items

3.1 Reporting Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at 2749 Seymour Ave, Bronx New York 10469, United States with your order number and a photo of the damaged or incorrect product. We will work with you to resolve the issue as quickly as possible.

3.2 Replacement of Damaged or Incorrect Items

We will replace damaged or incorrect items at no additional cost to you. Depending on the situation, we may ask you to return the original item before sending a replacement.

4. Contact Information

If you have any questions about our Return, and Exchange Policy, 

please contact us at:

Contact Information: info@thebelliss.com

Customer Service Hours: As usual US working hours